Please provide as much detail as possible. You can submit the form with partial information, and we may contact you through the Client Portal for clarification.

To ensure efficient tracking and resolution, all new support requests should be submitted through the Google Form. Please refrain from submitting requests via email or phone.

Please submit a separate form for each distinct issue to help us track and resolve them efficiently.

Yes, please watch the attached video to better understand Karbon interaction.

No, please make sure to interact directly within the Karbon Client Portal, rather than responding via email.

Please check your spam or junk folder regularly and add support@chaneyassociates.com to your safe sender list.

Yes, Karbon allows for direct communication and collaboration on your support ticket.

Resolution times vary depending on the complexity of the issue. We aim to address all requests as quickly and efficiently as possible. You can monitor the status in Karbon.

You can respond to the resolved ticket in Karbon with further details or concerns, and the ticket will be reopened for review.